If you are having problems with your Moen Motionsense faucet, don’t worry – you are not alone! In this blog post, we will discuss some of the most common issues that people experience with these faucets and how to fix them.We will also provide some Moen Motionsense Troubleshooting tips to help you get your faucet working properly again. So, if you’re having trouble with your Moen Motionsense faucet, read on for help!
Table of Contents
How To Identify Moen Touchless Faucet Model?
If you’re trying moen motionsense troubleshooting, first of all try to identify your moen touchless faucet model by looking at the product packaging or manual.
Take a look at the bottom of the faucet where there should be an indicator sticker with moen logo and some numbers written on it.
It will help in giving out moen troubleshooting guide. If you don’t have the product packaging or manual, you can try to find your faucet model on Moen’s website.
Moen Motionsense Troubleshooting: How to fix the issues
Issue #01: Moen MotionSense Sensors Not Working
These sensors are designed to detect when your hand or hands are close to the faucet. The sensor sends a signal to the valve, which then turns on the water. If your faucet is not working as expected, you may need to check these things:
- The first thing you should do is ensure that all protective labels have been removed. These labels are there for your protection and must be removed to allow the faucet to function properly.
- Tighten any loose connections. You can easily tighten connections by hand. Ensure that the data cable and power source cable (battery pack or AC adapter) are plugged in tight and secure.
- If using a battery pack, ensure the batteries are installed correctly and are snug in the battery holder. Loose batteries can cause the faucet to operate erratically.
- Check for obstructions. It is important that there be no obstructions between your hand and the sensor.
Issue #02: Moen MotionSense Faucet Won’t Turn On
There are a whole host of reasons for the faucet to not turn on. First check the basics, ensure the water supply is turned on, and test the batteries. Next, follow the steps above on how to reset the sensors.
If your Moen MotionSense faucet won’t turn on, do the following:
- Check all the wired connections. Start with the battery box wire, make sure it is not damaged and still intact. Check how it is connected/soldered in the box itself. You just want to make sure you are getting power to the control box.
- Check the control box. Some boxes have LED lights indicating problems. If you see a steady LED light, the control box needs to be replaced.
- The sensors on the spout are sensitive. Any movement or possible reflections can interfere with them. Disable the lower(ready) sensor as described above so just the top(wave) sensor is active. Does this fix the issue?
- Are the sensors obstructed? Remove the protective cover over the sensors if this is a new install. Make sure the handle is closed fully.
- Check the in-line filters, perhaps they are clogged. Refer to your install manual, but you simply push up on the retaining clip and pull down on the supply line.
- Finally, if nothing above has worked, it is time to call Moen for support.
How Do You Reset a Moen Touchless Faucet?
- The first step is locating the control box that is either gray or black depending on how old your faucet is. The control box should be located under the sink.
- The next step is disconnecting the power source from the control box. Disconnect the battery pack or A/C adapter from the control box by pulling out of the port located on top of the control box.
- The third step is disconnecting the data cable from the control box. Pull out of port located on side of control box.
- Wait about one minute for the control box to reset then reconnect data cable back into port on side of control box.
- The final step is making sure that the sensor on your faucet is unobstructed and clear of anything that might interfere with it such as small objects or pieces of paper. Plug back in power source into control box.
How Do I Disable or Enable The Sensors on Moen Touchless Faucet?
The MotionSense Hands-Free feature allows the faucet to turn on and off with a simple wave of a hand. The Ready Sensor feature allows the faucet to stay on while you are preparing to wash your hands. There are several ways to disable or enable each sensor.
Both Sensors Disabling
Hold your hand directly above the wave sensor for approximately five (5) seconds. Water will begin to run and then turn off, indicating MotionSense Hands-Free has been disabled.
Enabling both sensors
Open handle, hold hand above wave sensor for 5 seconds.
Ready Sensor Only Disabling
Open handle, hold hand above wave sensor for 5 seconds. The LED lightwill flash blue when successful.
Enabling only the Ready Sensor
With water running, open handle and hold with palm of hand for 3-4 seconds until LED light flashes.
How To Change Batteries In Moen MotionSense Faucet
When the blue LED indicator at the base of the spout flashes, your batteries are low. Open the lid on the battery pack to replace your six (6) AA batteries.[Battery life is approximately one (1) year.]
Here are the steps to change your batteries:
1. Open battery cover on the battery pack located at the back of the faucet.
2. Replace batteries with six 6 AA alkaline batteries and close the cover.
3. The blue LED indicator at the base of the spout will illuminate, which indicates normal operation.
4. Battery life is approximately one 1 year. Do not mix old and new batteries or different types of batteries together in the same device.[Do not mix Alkaline, Standard (carbon-zinc), or rechargeable (nickel cadmium) batteries.]
5. If you have a battery operated kitchen faucet, be sure to change your batteries at least twice a year to ensure reliable performance.
Conclusion
Hopefully, the steps in this article will help you resolve a Moen MotionSense faucet not working. Most anyone can fix these common issues seen with smart faucets. Periodically check the system components so your Moen faucets remains functioning.
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FAQs
Why did my Moen touchless faucet stop working? ›
Ensure that the data cable and power source cable (battery pack or AC adapter) are plugged in tight and secure. Check Batteries: If using a battery pack, ensure the batteries are installed correctly and are snug in the battery holder. Loose batteries can cause the faucet to operate erratically.
How do I bypass Moen MotionSense? ›To disable both sensors: Hold your hand directly above the wave sensor for approximately five (5) seconds. Water will begin to run and then turn off, indicating MotionSense Hands-Free has been disabled.
How do I reset my Moen touchless faucet? ›Insert paperclip into reset button on control box, wait 3-5 seconds or two beeps and then remove paperclip. Reprovisioning your device is required after.
Why is my Moen touchless faucet blinking? ›The blue LED light indicates that you are in electronics mode. It will come on for two seconds whenever electronics mode is activated. The light will also flash slowly indicate battery power is running low. The blue LED will flash rapidly to indicate batteries require replacement.
Why is my tap suddenly stopped working? ›If you don't find any leaks, a blockage in your plumbing pipes could be the cause of your tap troubles. Clogged pipes are usually due to sediment build-up, which stops the flow of water. This build-up may be from limescale, rust, debris or heavy metal deposits.
Why did my automatic faucet stop working? ›The batteries run out quickly
In this case, the sensor is most likely faulty, causing excessive power consumption and draining the battery. Replacing the sensor will fix the issue. With a functional sensor, the batteries normally last several years. To change the sensor, you need to disassemble the faucet.
Find the valve box beneath the sink, then use a coin to turn the switch counter-clockwise. This will disable the sensor, causing your faucet to operate manually.
Will a Moen touchless faucet work without batteries? ›Battery or AC power is needed to operate the faucet in electronic or manual mode. In addition, please note that when using the AC Adapter, we recommend plugging it into an outlet that is not controlled by an ON/OFF switch.
Why is my touchless faucet not working? ›When the touch-sensor or motion-activated faucet quits working, the first place to check is the battery compartment. Replace batteries as needed. After replacing the batteries, the faucet make require a reset to work.
How do you reset a touchless kitchen faucet? ›Disconnect your terminal from the batteries and make sure that your solenoid valve is connected properly. Disconnect the solenoid from the battery pack and wait for at least 30 seconds for the solenoid to be reset.
How do I reset my Moen smart faucet? ›
Hold down the reset button for a few seconds with a paperclip. You should hear one beep immediately and then another one a few seconds later. If you hold down the reset button too long (a third set of beeping) then all of your history will be lost.
How do I reset my Moen controller? ›- On your U by Moen Smart Shower controller, press the temperature down button for 5 seconds until the Technical Information page displays.
- If you have an earlier version of the controller firmware, you will see "Reset to Factory Defaults" at the lower right corner of the screen.
The LED indicator light on the base of the faucet will start blinking red when it is time to change the batteries. If the batteries are not replaced in time, the faucet will still function with manual operation.
How do I reset my touch faucet? ›How Do You Reset A Delta Touch Faucet? Resetting your Delta Touch faucet is quick and straightforward. You need to remove the batteries from the pack and wait about 30 seconds. Then, replace them in the battery compartment, and your tap has been reset.
How long do touchless faucet batteries last? ›On average, one battery lasts about two years. A red light built into its motion sensor indicates when the battery is losing its power and it's time to replace it," Adolfsson says. How is the battery changed? In most faucet models the battery is located under the washbasin attached to the cable of the sensor.
How do I fix no water coming out of my faucet? ›You can repair the issue by using the shutoff valve to turn off the water in the sink. The next step is to turn on the faucet and the spray nozzle at the same time to disengage the vapor lock. Finally, open the shutoff valve. The water should come out of the faucet again.
Why is there no water coming out of the tap? ›If no water comes out of your faucet, check if the washer is damaged or out of place. If the water begins to just trickle out before disappearing completely, chances are you need to replace your washer. If there are no problems with the tap itself, move down to check the connections underneath the sink.
Can a faucet just stop working? ›Any type of faucet can leak, but it's rare for one to stop working altogether. When that happens, the wise plumber suspects the water system.
Why did my water suddenly stop running? ›If your water suddenly stops running, the first thing you should do is not panic. Common reasons for the water to shut off include a closed valve, a water heater malfunction, leaky pipe, or an issue with your water supply.
Why does my faucet keep shutting off? ›Clogged or Broken Cartridge
The cartridge is the part of the faucet that controls the water flow. Over time, this component can become clogged or broken by mineral deposits, causing the water to shut off randomly. The cartridge can be replaced by new ones with the help of a professional plumber.
Can a touchless faucet work manually? ›
Yes, both touchless and touch-on faucets can be operated manually. Touch faucets contain sensors in the handle and spout that let you turn the faucet on and off.
Do touchless faucets work without power? ›Touchless faucets require electricity to operate, whether through using batteries or by connecting to an electrical socket in the wall. Check the packaging of your touchless system before you order it to ensure you have the proper power source for it.
How do you override a battery operated faucet? ›With the faucet running water, disconnect the battery pack by opening it. Or if you have an open battery tray, remove the batteries. You now have a manually operated faucet. The solenoid was open allowing water to flow through and is now stuck open because you removed the power it would use to close.
Will Moen replace cartridge for free? ›Moen Incorporated will repair or replace the product free of charge, postage paid. Simply contact Moen at 1-800-BUY-MOEN for assistance.
Does Moen offer free replacement parts? ›If this faucet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the faucet back in good working condition and will replace FREE OF CHARGE any part or finish that proves defective in material and manufacturing workmanship, under normal ...
What does a solenoid Do in touch faucet? ›The solenoid valve works with the touch sensor to turn the faucet on and off. If the valve is worn down, it will not push or pull as effectively as it should, and may need to be reset or replaced. You can find the solenoid valve underneath the sink, attached to the battery pack.
Why does my automatic faucet keep running? ›Automatic Faucet Won't Turn Off
If everything is secure, and the faucet is still running, make sure there all parts are clean and there are no blockages. Once everything else is confirmed to be clean and working well, the problem may be that the solenoid valve is only partially closing and it needs to be replaced.
The reset button is located on opposite side of the power cord.
Why does my Moen faucet keep running? ›If the power cord has pulled out slightly from the faucet, it could trigger an erratic signal. If using batteries: Weak batteries can cause an erratic signal to the faucet. Ensure the batteries are installed correctly and are snug in the battery holder. Loose cables can cause the faucet to operate erratically.
How do I reconnect my Moen WiFi? ›On your Android phone, connect to the Smart Shower wireless network. Look for the "Moen" network in Settings > WiFi. Go back to the U by Moen Smart Shower app, scroll down, and tap Next. Fill out the requested information on the next page and then tap Start.
How do I know if my Moen cartridge is bad? ›
- Leaking from the handle, tub spout or shower head when off.
- Difficult to open or close shower valve.
- Difficult to turn shower handle.
- Inability to get very hot or very cold water.
If your sprayer has a lever, and it's stuck in the down position, you may be able to loosen whatever is holding it by lifting it and spraying lubricant directly on the control rod. Grasp the rod with needle-nose pliers and move it back and forth a few times to distribute the lubricant, then spray a little more.
Where is the sensor on a touchless faucet? ›Sensor. The sensor on an automatic faucet is usually placed at the lip or base of the faucet's spout.
Why is one side of my faucet not working? ›If the other taps are still working, your plumbing problem is isolated to a single faucet. A likely explanation is that your faucet might be clogged. Over time, mineral deposits build up inside the plumbing fixtures after repeated use. This blockage doesn't allow the hot water to flow correctly.
Is Delta or Moen better? ›When it comes to Delta vs. Moen faucet quality, we feel Delta offer the highest quality of the two brands. However, Delta provides their customers a lifetime limited warranty and 5-year limited warranty for the electronic parts and batteries whereas Moen offers their customers lifetime limited warranty.
How often should faucet cartridges be replaced? ›How Long Do Faucet Cartridges Last? Both kitchen and bathroom faucets have a lifespan of between 15 and 20 years. This means that the cartridge these faucets come with have a similar lifespan.
Are Moen faucets under lifetime warranty? ›Moen products have been manufactured under the highest standards of quality and workmanship. Most Moen faucets are backed by Moen's Lifetime Limited warranty.
How long should a touchless faucet last? ›On average, one battery lasts about two years. A red light built into its motion sensor indicates when the battery is losing its power and it's time to replace it," Adolfsson says. How is the battery changed? In most faucet models the battery is located under the washbasin attached to the cable of the sensor.
How long do touchless faucets last? ›(Normally, it should last 2-5 years.) If the battery voltage is below 5.9V and water is not running from the faucet, the pilot valve is clogged due to dirt or debris. A voltage below 5.9 is not enough to open or close the pilot valve, so the faucet cannot operate.
How long do batteries last in Moen touchless faucet? ›Six "AA" batteries will provide power to the faucet and last for approximately one year.
Does Moen replace faucet for free? ›
If this faucet should ever develop a leak or drip during the Warranty Period, Moen will FREE OF CHARGE provide the parts necessary to put the faucet back in good working condition and will replace FREE OF CHARGE any part or finish that proves defective in material and manufacturing workmanship, under normal ...
How much does a plumber charge to replace a Moen cartridge? ›...
Shower cartridge replacement cost by brand.
| Brand | Shower cartridge unit price | Total replacement cost |
|---|---|---|
| Moen (standard) | $15 – $50 | $100 – $315 |
MOEN Cartridge Replacement Help
You can also call us for help at 1-800-BUY-MOEN (1-800-289-6636).
Every touchless or automatic faucet needs a power source in order to work, though the power sources can vary. While some models get their power from dry-cell batteries, other faucets will use a low-voltage current from an AC transformer, Hunker says.
Can you use a touch faucet without batteries? ›Your Touch20® or Touch2O.xt™ Technology faucet is powered by batteries, therefore the “Touch” and/or hands-free functions will still operate during a power outage. Even without battery power, the faucet will operate with manual function.
Are no touch faucets worth it? ›They can also save 700 gallons of water per year over standard faucets. You will save on your water bill, plus reduce germs and help the environment, so a touchless faucet can be well worth the upfront investment.
Can you disable touchless faucet? ›Remove the battery: One of the easiest ways to disable the touch feature is to remove the battery. Locate the battery pack, then lift the lid and remove the battery. It's a simple, straightforward way to switch your touch faucet to a manual one.
How often should you replace faucet cartridge? ›How Long Do Faucet Cartridges Last? Both kitchen and bathroom faucets have a lifespan of between 15 and 20 years. This means that the cartridge these faucets come with have a similar lifespan.
Why wont my U by Moen turn on? ›Try unplugging the power cable, waiting for a few seconds, and then plugging it back in. An unconnected device will be ready to establish a connection. If this does not work, try resetting the control box. Hold down for a few seconds with a paperclip.
How often should you replace Moen cartridge? ›The system has expensive cartridges, they cost about $30 (2014) to replace, but they last a long time -- 20 to 30 years. It's not a bad deal, and unlike modern ceramic faucets, Moen still makes the same part to put into valve bodies made 40 years ago!